Adventures In Customer Service: Guild Wars (NCSOFT)

Years ago, I got into Guild Wars, loved the game, and have been looking forward to Guild Wars 2. I also played some City of Heroes, which is from the same company, NCSOFT.

My favorite character to play in Guild Wars was a ranger/warrior named Otter of Darkwood. Lean and shapely, with long auburn hair, I enjoyed her so much I rebuilt her in several other games I’ve tried over the years, like Age of Conan and Oblivion.

This morning, I remembered Otter and figured I’d pop into the game and kill some things with her. (The shot above I found on my computer, taken long ago).

I clicked on the dusty old Guild Wars icon, and the game went into its auto-update mode, drawing in all the changes and such that have occurred in the many long months since I entered its world. Finally it was ready. I signed in.

And got an error message telling me my account was banned.

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